Summary

The analysis has shown mixed results from the individual services concerning compliance to the
interoperability issues we have chosen to include in the analysis. Such a mixed result could be worrying if
only taken at face value. Fortunately, we have identified a high degree of awareness, insight, and
responsiveness of the interoperability issues on the part of the service providers. Therefore, the analysis has
been able to incorporate comments and reflections made by the service providers and take these into
account.
Our analysis indicates that the services achieve an overall medium level compliance to the interoperability
principles.
Our work has brought us closer to identifying which types of services are expected to be compliant with
which type of interoperability principles. However, we are not yet at the stage where we can determine
whether the analysis results are satisfactory. For this to be determined we would need comparative results
derived from previous similar analysis. Unfortunately, such previous analyses do not exist. Therefore we are
not able to determine whether the degree of compliance we have identified is as expected, lower than
expected or better than expected.
The analysis does potentially plot a course for the service providers themselves to identify areas that could
improve. The analysis itself could also be improved. This could be achieved by delivering more clarity on its
scope (features and/or end-user behaviour) and rephrasing questions that in some instances seem to be
misunderstood by the service providers.